Thirty, sixty, ninety days have passed since the initial club run and will calls are still remaining on the books. Most wineries will convert any remaining will call club orders and convert them to a shipping order after a specified length of time since the initial club run in order to get the liabilities off of the books and to make room for the inventory for the next club run. In order to do this, AMS converts the shipping code for the wine club order to the shipping code on page 2 of the customer record, which adds the appropriate shipping amount from the Maintain Shipping Charges menu, and adjusts the tax rate according to the zip code of the shipping address.
If you have will call shipping codes set up on Page 2 of the customer record then AMS will bypass those orders and they will not be converted. You can do a search in Customer Management (CRM) to make sure you don't have any customers with a will call shipping code on Page 2 by selecting Shipping Code on one of the search selections and the will call shipping code.
To convert your will call orders to ship sales, start in Order Management and select Work with Groups. Once the group is selected, select Will calls only in the third search box and de-slect the status of On Order, Shipped, and Void. Select Work with Checked.
If you don't make the selections below and you select every order in the group the system will bypass all of the orders that are not will calls and that have previously declined.
Select Convert Club Will-Calls to Ship and then select again.
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