POS Registers can be set up to collect Tips when payment is made with a credit card. Use menu option PSFMM.MRM Maintain Register Master to change a register's Mode setting as shown below.  Image Removed Image Added
There are two tip-collecting modes. 
- Mode T = Open Tab (a.k.a., Open Table Mode).
Registers function like in a restaurant where servers open a "tab" at the start of service. Servers then recall and suspend the tab to add items until it's time to close it and generate the bill. ThereafterAfter that, the register behaves the same as registers in regular Tip mode (Mode P, described next) Registers in Tip Mode P function like normal registers in Mode R, except that charges are first sent for a preauthorization before knowing whether the customer will leave a tip. After preauthorization, the clerk presents the guest with a charge authorization slip containing a tip line for their signature. Upon return to the register, clerks (1) retrieve the suspended order, (2-3) enter a tip amount if specified, and then (4) send the entire charge for post-authorization as illustrated below. .gif?version=1&modificationDate=1683904079133&cacheVersion=1&api=v2&height=250) Image Removedthe clerk must retrieve, open, and reaccept the order. Skip Steps 1, 2, and 3 below if the customer leaves no tip. Otherwise: - Launch the Tip entry screen
- Enter the tip amount
- Accept entry
- Send Post Auth to finalize payment.
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| Info |
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| title | Capture Signatures Electronically? |
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Instead of signed charge slips, this register setting lets you capture and store signature authorizations electronically. Turn on this optional feature using the register maintenance screen. Consumer-facing Tip Entry ScreenIf using a mobile register |
that is configured for electronic signature capture, the clerk hands the mobile POS register to the guest instead of a printed charge |
clipslip. The register displays |
a the customer-facing Guest Check screen |
as shown below. The customer |
specifies a displayed selects an indicated tip amount or enters a custom amount, |
if any, and then clicks Finish to send the entire charge for post-authorization automatically.  Image Modified
If successful, the customer signs electronically |
, and the ...  Image Added
The system confirms |
its with thanks ...  Image Added
The customer then returns the mobile register to the clerk. |
Image Removed Image Removed (Click on Tap the word "Thanks" to return to |
continue )| Info |
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| title | Use Signature Capture |
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What is this? In MRM Maintain Register Master, confirm using this feature as shown below. This setting enables you to capture signature authorizations electronically instead of relying on paper as previously described. Image Removed |
THE PROCESSOn a register set up in a tip-collecting mode, the process is only different differs when it comes to tendering the order for payment with a credit card. Once the clerk creates the order and tenders it with a credit card, the amount will be sent for pre-authorizationpreauthorization. If the pre-authorization preauthorization is approved, a charge authorization slip will print out with a tip line on it. 
Clerks enter tip amounts into the Tip entry screen using the TIP button provided. After entry, the clerk assigns the tip to a Tip Clerk in the Tip Assignment screen, then finally submits the entire charge for post-authorization. On mobile tablets using signature capture, a customer-facing tip entry screen appears automatically instead. 
If necessary, the clerk can suspend the order so that the register can be freed up while the customer is leaving a tip and signing the charge slip. To do this, click on the Suspend Sale button shown in the image above. Then when When the register is free to finalize the sale, go back into the register as if an order is going to be added , log in, and select Browse ordersOrders to locate and retrieve the transaction. 
Either Highlight the suspended order if it appears in the grid, then click Change order to open for update. Or double-click on the order in the grid, or use Find Order by Number. If there are numerous orders to open it for review. If numerous orders appear in the grid, use try using the Suspended Orders button button to filter and narrow down order selection. 
Once When the order is selectedappears for review, click the the Change order button to finish tendering the order. 
Click Tender Accept Suspend ...  Add
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| title | Most frequently forgotten step ... |
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| A word of caution Forgetting to enter a tip amount is the most common error clerks make. Once a transaction is sent for Post Authorization, there is no way to go back to add the forgotten amount to the completed post-authorized credit card charge. |
Click TIP to enter a tip amount if applicable ...  Image Added
Assign If your register is not configured to skip tip assignments, assign the tip to a Tip Clerk. The Original Clerk is highlighted by default. For more information, please see TIP Clerk Search Grid. 
The entered Tip amount will show up appears on the tender line to for your review before sendingfinalizing the transaction. If correctaccurate, send for click Send Post Authorization. 
In tip mode, the clerk also has the option to skip pre-authorizationpreauthorization. For example, if the customer leaves the clerk a cash tip , but uses a credit card to pay for the wine and the clerk wants to skip the extra step. On the Tender Screen, use the Skip Pre-Auth button that appears on the screen's right-hand side of the screen. Swipe a credit card or use a credit card on file to tender and finalize the order. 
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