POS Registers can be set up to collect Tips when payment is made with a credit card. Use menu option PSFMM.MRM Maintain Register Master to change a register's Mode setting as shown below.  

There are two tip-collecting modes.  

• Mode T = Open Tab (a.k.a., Open Table Mode).

Registers function like in a restaurant where servers open a "tab" at the start of service. Servers then recall and suspend the tab to add items until it's time to close it and generate the bill. Thereafter, the register behaves the same as registers in regular Tip mode (Mode P, described next)

• Mode P = Tip Mode.

Registers in Tip Mode P function like normal registers in Mode R, except that charges are first sent for a preauthorization before knowing whether the customer will leave a tip. After preauthorization, the clerk presents the guest with a charge authorization slip containing a tip line for their signature. Upon return to the register, clerks (1) retrieve the suspended order, (2-3) enter a tip amount if specified, and then (4) send the entire charge for post-authorization as illustrated below. 

If using a mobile register that is configured for electronic signature capture, the clerk hands the mobile POS register to the guest instead of a printed charge clip. The register displays a customer-facing Guest Check screen as shown below. The customer specifies a displayed tip amount or enters a custom amount, if any, and clicks Finish to send the entire charge for post-authorization automatically. 

If successful, the customer signs electronically, and the system confirms its thanks. The customer then returns the register to the clerk. 

(Click on "Thanks" to continue processing.)

THE PROCESS

On a register set up in a tip collecting mode, the process is only different when it comes to tendering the order for payment with a credit card. Once the clerk creates the order and tenders it with a credit card, the amount will be sent for pre-authorization. If the pre-authorization is approved, a charge authorization slip will print out with a tip line on it.

Clerks enter tip amounts into the Tip entry screen using the TIP button provided. After entry, the clerk assigns the tip to a Tip Clerk in the Tip Assignment screen, then finally submits the entire charge for post-authorization. On mobile tablets using signature capture, a customer-facing tip entry screen appears automatically instead.  

If necessary, the clerk can suspend the order so that the register can be freed up while the customer is leaving a tip and signing the charge slip. To do this, click on the Suspend Sale button shown above. Then when the register is free to finalize the sale, go back into the register as if an order is going to be added and select Browse orders.

Either double-click on the order in the grid, or use Find Order by Number. If there are numerous orders in the grid, use the Suspended Orders button to filter and narrow down order selection.

Once the order is selected, click the Change order button to finish tendering the order.

Click Tender Accept Suspend ...

Add tip amount if applicable

Assign the tip to a Tip Clerk. The Original Clerk is highlighted by default. For more information, please see TIP Clerk Search Grid.

The Tip amount will show up on the tender line to review before sending. If correct, send for Post Authorization.

In tip mode, the clerk also has the option to skip pre-authorization. For example, if the customer leaves the clerk a cash tip, but uses a credit card to pay for the wine and the clerk wants to skip the extra step. On the Tender Screen, use the Skip Pre-Auth button that appears on the right-hand side of the screen. Swipe a credit card or use a credit card on file to tender and finalize the order.