POS Registers can be set up to collect Tip Tips when payment is made with a credit card.  The specification is defined by Tasting Room and Register. When tendering an order, registers in a tip collection mode pre-authorizes the order's total, then print a tip line on the charge slip for the customer to write in a tip amount and sign.  The clerk then keys in that amount on the Tip Screen in the register, assigns the tip to a Tip Clerk, then submits the tender with any tip amount added for post-authorization. To . Use menu option PSFMM.MRM Maintain Register Master to change a register's settings, use PSFMM.MRM Maintain Register Master and update its Mode Mode setting as shown below.  

There are two tip-collecting modes.  

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• Mode T = Open Tab /(a.k.a., Open Table Mode
• Mode P = Tip Mode  

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• ).

Registers function like in a restaurant where servers open a "tab" at the start of service. Servers then recall and suspend the tab to add items until it's time to

close it and generate the bill. Thereafter, the register behaves the same as registers in regular Tip mode (Mode P, described next)

• Mode P = Tip Mode.

Registers in Tip Mode P function like normal registers in Mode R, except that charges are first sent for a preauthorization before knowing whether the customer will leave a tip. After preauthorization, the clerk presents the guest with a charge authorization slip containing a tip line for their signature. Upon return to the register, clerks (1) retrieve the suspended order, (2-3) enter a tip amount if specified, and then (4) send the entire charge for post-authorization as illustrated below. 

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If using a mobile register configured for electronic signature capture, the clerk hands the mobile POS register to the guest instead. It displays a customer-facing Guest Check screen shown below. The customer specifies a displayed tip amount or enters a custom amount, if any, and clicks Finish to automatically send the entire charge for post-authorization. 

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If successful, the customer signs electronically, as illustrated below. 

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• tip entry, tip assignment, and charge post-authorization.

THE PROCESS

On a register set up in a tip collecting mode, the process is only different when it comes to tendering the order for payment for payment with a credit card.   Once the clerk creates the order and tenders it with a credit card,  the the amount will be sent for pre-authorization.   If the pre-authorization is approved, a charge authorization slip will print out with a tip line on it.

Clerks enter tip amounts into the Tip entry screen using the TIP button provided.   After entry, the clerk assigns the tip to a Tip Clerk in the Tip Assignment screen, then finally submits the entire charge for post-authorization.   On mobile tablets using signature capture, a customer-facing tip entry screen appears automatically instead.  

If necessary, the clerk can suspend the order so that the register can be freed up while the customer is leaving a tip and signing the charge slip. To do this, click on the Suspend Sale button shown above.   Then when the register is free to finalize the sale, go back into the register as if an order is going to be added and select Browse orders.

Either double-click on the order in the grid, or use Find Order by Number.   If there are numerous orders in the grid, use the Suspended Orders button to filter and narrow down order selection.

Once the order is selected, click the Change order button to finish tendering the order.

Click Tender Accept Suspend ...

Add tip amount if applicable

Assign the tip to a Tip Clerk.   The Original Clerk is highlighted by default.   For more information, please see see TIP Clerk Search Grid.

The Tip amount will show up on the tender line to review before sending.   If correct, send for Post Authorization.

In tip mode, the clerk also has the option to skip pre-authorization.   For example, if the customer leaves the clerk a cash tip, but uses a credit card to pay for the wine and the clerk wants to skip the extra step.   On the Tender Screen, use the Skip Pre-Auth button that appears on the right-hand side of the screen.   Swipe a credit card or use a credit card on file to tender and finalize the order.