Prior to every order being completed in a touchscreen transaction clerks must pass through the tender accept suspend screen. This is the step where the order is tendered and if a credit card is being used the card is sent for authorization for the charge.
The buttons that you see on this screen are controlled by the button spreadsheet and what tender button types are defined. When a register is set up to process credit card transaction, based on the register master file, the Swipe/Enter Card button will appear regardless of button spreadsheet setup. If you have linked the order to a customer from the bill to customer screen you may also see Use CC on file (....1111) where the four numbers are the last four of the credit card that customer has on file.
The button you select will be determined by how the customer will be paying for their order. The four options which are generally chosen are outlined below with notes on the steps to take for them.
To charge a card the customer has in hand you will select the swipe/enter button and then run the card through your card reader, either the one attached to the side of your register or the ID Tech 10 Key, depending on your companies setup.
Once you swipe the card it will authorize or decline based on the message received back from Shift4. If the charge is authorized you will see the tender screen and a yellow Accept Order button. If the charge declines you will see a message like the one below and need to ask the customer for an alternate card.
If the customer has a card on file which they would like to use for this transaction you will choose the Use CC on file button.
The system will ask for a tender amount, it will automatically default to the full order total assuming the entire order will go on one card. This is generally a safe assumption, however if the charge needs to be for a lesser amount you can override it at this point. Select accept when the tender amount is correct.
Confirm the expiration date on the card and hit accept to process the charge to the customers card on file.
Once you hit enter the card will authorize or decline based on the message received back from Shift4. If the charge is authorized you will see the tender screen and a yellow Accept Order button. If the charge declines you will see a message like the one below and need to ask the customer for an alternate card.
If the customer is paying with cash you will select the Cash tender button.