PAGE IS CURRENTLY UNDER CONSTRUCTION
AMS allows you to set up the use of Tips Room by Room and Register by Register. This is used at the time of Tender and allows it prints a line on the receipt for the customer to write in the tip amount and then the clerk keys that into the register. To change the operation to register mode, go to the register master maintenance, menu option PSFMM>MRM. When using a register in tip mode, a tip tender must be mapped to a specific General Ledger account, see Maintain Tender Type to GL Account Xref for information on mapping tender types.
With the register mod sent to Tip, the operation will be the same as Register mode except when it comes to tendering the order. Once the clerk creates the order in the register and goes to tender the order, the credit card will be sent for a pre-authorization. If the card is approved, a receipt will print out with a tip line on it.
Now the tip can be entered if needed and the card can be sent for Post Auth.
If necessary, the clerk can suspend the order so that the register can be freed up while the customer is leaving a tip and signing the receipt. To do this, click on the Suspend Sale button shown above. Then when the register is free to finalize the sale, go back into the register as if an order is going to be added and select Browse orders.
Either Double click on the order or find order by order number. If there are several orders, Suspended orders can also be selected to narrow down the order selection.
Once the order is selected, choose change order to finish tendering the order.
Select Tender Accept Suspend
Add tip amount if applicable
Tip amount will show up on tender line to review before sending. If correct, send for Post Auth.
In tip mode, the clerk also has the option to skip pre-authorization. For example, if the customer leaves the clerk cash but uses a credit card to pay for the wine and the clerk wants to skip the extra step. When the Tender Accept Suspend button is selected there is a Skip Pre-Auth button option on the right hand side of the screen. Swipe card or use credit card on file to tender and finalize order.
