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The button you select will be determined by how the customer will be paying for their order. The four options which are generally chosen are outlined below with notes on the steps to take for them.
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 Image Removed To charge a card the customer has in hand you will select the swipe/enter button and then run the card through your card reader, either the one attached to the side of your register or the ID Tech 10 Key, depending on your companies setup.
 Image Removed Once you swipe the card it will authorize or decline based on the message received back from Shift4. If the charge is authorized you will see the tender screen and a yellow Accept Order button. If the charge declines you will see a message like the one below and need to ask the customer for an alternate card.
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 Image Removed If the customer has a card on file which they would like to use for this transaction you will choose the Use CC on file button.
 Image Removed The system will ask for a tender amount, it will automatically default to the full order total assuming the entire order will go on one card. This is generally a safe assumption, however if the charge needs to be for a lesser amount you can override it at this point. Select accept when the tender amount is correct.
 Image Removed Confirm the expiration date on the card and hit accept to process the charge to the customers card on file.
Image Removed Once you hit enter the card will authorize or decline based on the message received back from Shift4. If the charge is authorized you will see the tender screen and a yellow Accept Order button. If the charge declines you will see a message like the one below and need to ask the customer for an alternate card. Image Removed |
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 Image Removed If the customer is paying with cash you will select the Cash tender button.
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