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| This should not happen. The system requires that the original clerk assign any tips collected to a tip clerk(s). The button used to exit the screen is disabled until a tip clerk designation is made. However, if an uncontrollable system error occurs such as a power outage or the clerk force closed the AMS client program (i.e., the user clicked Red X at the top of the application window - and please don't do that) and ignores the warning message, then it is possible the order will be saved without a tip clerk being assigned. ...
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| 2. How do I assign or change a tip clerk after the fact? | Assuming your Clerk ID has Level 3 access, double-click on a tender in the Tip Search Grid...
... or access Tip Assignment under Order Options
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| 3. Why do the Tip Grid and PBE reports not agree where TOTAL Tip is concerned? | The PBE report contains everything the system recorded for every batch date, sequence number, and tasting room+register combination. This includes orders that are not yet fully paid (i.e., "on order") or has been "suspended." In contrast, the Tip grid does NOT include suspended orders. This is consistent with how ORM Orders status filters work. |
| 4. Where does Tip Clerk show up in the PBE report. | It doesn't. Tip Clerk is a new feature. The Tip Grid is intended to replace the Original, Latest, and Commission Clerk tip information recapped in the current PBE report. |
5. Why doesn't the Clerk Tip Search Grid not work with my historical orders? Can I assign a Tip Clerk to a historical order? | It does, but filters them out and excludes them by default. A Tip Clerk is an attribute of an order's credit card tender and historical orders do not have Tip Clerk assignments. Orders without a tip clerk appear in the Tip Grid only when filtering includes it.
Yes, you can assign a Tip Clerk to a historical order if you like. See FAQ #2 above. |
| 6. Why does a newly entered order that contains a tip not have a tip clerk when its assignment is mandatory? | An unexpected system shutdown occurred. This could have been caused by a power failure or the clerk intentionally shut down the AMS Client software using the Red X at the top of the screen before the tip assignment process was complete. When this happens, use Tip Assignment under Order Options to rectify tips missing a clerk assignment. See FAQ #2 above. |
| 7. I can only see my tips. How do I see everyone else's? | See above section Feature Setup and Control: Step 2. The tips you are able to view are determined by your Clerk ID's tip access level, a setting in the MCL Maintain Clerk master file. A clerk with Level 1 access is only able to view their own tips. Level 2 or Level 3 access is needed to view everyone else's tip. |
| 8. Why do not experience the workflow shown in the diagram when testing using a practice register? | Tips are only prompted for on credit card tenders and by design, practice registers do not process credit cards, only cash or check or on-account tenders. So, how do you test and verify the Tip assignment workflow before global implementation? Use a test account or an employee account and tender payment with a swiped card or card on file. Upon receipt of a successful authorization, the system will present the appropriate screens to assign a tip as described here. When satisfied with the results, remember to CREDIT these test transactions to net zero any test charges. (elv) 2022-01-06 |
