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Introduction

Once an order is shipped in AMS, the order cannot be edited.  Sometimes the occasion does arise where an order does need to be edited so the order will need to be unshipped un-shipped in order to make changes to it.  The only type of order that can be unshipped un-shipped is an order with a Ship To line on it, carry out sales can never be unshippedun-shipped.

Table of Contents

In order to un-ship an order it must qualify to be un-shippable.  If the order does not qualify the system will give you a bypassed message when you try to complete the action. 

• First the order has to have a ship to address on it
• Second the order must have been originally shipped in an open inventory period.

Pull up the order in Order Management by searching for the order #. 

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Once you have the order on the grid, you will need to add it to a group.  Double click on the order and select the button Add order to group.

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Either double click on existing group to add the order or create a new group.  For this example, I will demonstrate how to add it to a new group.  Select the New Group button.

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Give the group a description and save it by hitting Accept.

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Once the group is saved you will be taking back to the group grid.  From there, double click on the new group and then select Done.  Once you hit Done, you will be taken back to the ORM grid.  Select refresh to see that the order is now in the group you added it to.

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