Introduction

Once an order is shipped in AMS, the order cannot be edited.  Sometimes the occasion does arise where an order does need to be edited so the order will need to be un-shipped in order to make changes to it.  The only type of order that can be un-shipped is an order with a Ship To line on it, carry out sales can never be un-shipped.

In order to un-ship an order it must qualify to be un-shippable.  If the order does not qualify the system will give you a bypassed message when you try to complete the action. 

• First the order has to have a ship to address on it
• Second the order must have been originally shipped in an open inventory period.

Pull up the order in Order Management by searching for the order #. 

Once you have the order on the grid, you will need to add it to a group.  Double click on the order and select the button Add order to group.

Either double click on existing group to add the order or create a new group.  For this example, I will demonstrate how to add it to a new group.  Select the New Group button.

Give the group a description and save it by hitting Accept.

Once the group is saved you will be taking back to the group grid.  From there, double click on the new group and then select Done.  Once you hit Done, you will be taken back to the ORM grid.  Select refresh to see that the order is now in the group you added it to.

Now that the order has been added to a group you will need to be working from within the group in order to have the un-ship function work.  Select work with groups, double click on the group that your order is in.  Make sure only the order you want to un-ship is checked.  If you have multiple orders in the group but you do not want to un-ship all of them, then only select the one that you want un-ship.  Once the appropriate order or orders are checked, select Work with checked.

Next you will be taken to the Order Group Work Area.  From here you will select Unship Orders. 

Note that the system will tell you if the order is Ok to Un-ship.  Then you can select either Unship order or Reverse will call inventory relief. If this order was created as a will call, you must select the Reverse will call button to un-ship it. 

The system will ask you if you are sure that you want to un-ship.  If you select yes, the message will now say Un-shipped and you can edit your order.