POS Registers can be set up to collect Tip when payment is made with a credit card.  The specification is defined tasting room by tasting room, register by register.  When tendering an order, registers in a tip collection mode pre-authorizes the order's total, then print a tip line on the charge slip for the customer to write in a tip amount and sign.  The clerk then keys in that amount on the Tip Screen in the register, assigns the tip to a Tip Clerk, then submits the tender with any tip amount added for post-authorization. 

To change a register's settings, use PSFMM.MRM Maintain Register Master and update its Mode as shown below.  

There are two tip collecting modes.  

• Open Tab/Table Mode T
• Tip Mode P

Open Tab/Table mode registers works like a restaurant where items are added to a table's order or "tab" until it's time to settle up. 

Tip mode registers work exactly like you're familiar with, except that it involves a charge pre-authorization, tip entry, tip assignment, and charge post-authorization.

THE PROCESS

On a register set up in a tip collecting mode, the process is only different when it comes to tendering the order for payment with a credit card.  Once the clerk creates the order and tenders it with a credit card, the amount will be sent for pre-authorization.  If the pre-authorization is approved, a charge authorization slip will print out with a tip line on it.

Clerks enter tip amounts into the Tip entry screen using the TIP button provided.  After entry, the clerk assigns the tip to a Tip Clerk in the Tip Assignment screen, then finally submits the entire charge for post-authorization.  On mobile tablets using signature capture, a customer-facing tip entry screen appears automatically instead.  

If necessary, the clerk can suspend the order so that the register can be freed up while the customer is leaving a tip and signing the charge slip. To do this, click on the Suspend Sale button shown above.  Then when the register is free to finalize the sale, go back into the register as if an order is going to be added and select Browse orders.

Either double-click on the order in the grid, or use Find Order by Number.  If there are numerous orders in the grid, use the Suspended Orders button to filter and narrow down order selection.

Once the order is selected, click the Change order button to finish tendering the order.

Click Tender Accept Suspend ...

Add tip amount if applicable

Assign the tip to a Tip Clerk.  (Original Clerk highlighted by default.)

Image Added

The Tip amount will show up on the tender line to review before sending.  If correct, send for Post Authorization.

In tip mode, the clerk also has the option to skip pre-authorization.  For example, if the customer leaves the clerk a cash tip, but uses a credit card to pay for the wine and the clerk wants to skip the extra step.  On the Tender Screen, use the Skip Pre-Auth button that appears on the right-hand side of the screen.  Swipe a credit card or use a credit card on file to tender and finalize the order.